Upon graduating from Singapore Management University (SMU) under a government scholarship, Masood entered the Civil Service as a Senior Officer with the Ministry of Home Affairs (MHA) handling Singapore immigration. During his time there, he was involved in several national level projects such as the International Cruise Terminal at Marina Bay, rejuvenation of the Checkpoints, Immigration and Quarantine (CIQ) facility at the Singapore Cruise Centre, and technological projects such as the automated lanes at the checkpoints known as the e-IACS (Integrated Access Control System). Apart from that, Masood spearheaded various policy groups to implement new immigration, security and operational protocols to support national immigration requirements; enhance border security; and improve overall efficiency at the checkpoints.
While serving the Ministry, Masood was nominated as Valedictorian for the graduating MHA's Senior Officers batch. Among the numerous awards and commendations garnered over the years, he was awarded “Gold” by the Immigration & Checkpoints Authority (ICA) as part of the Organizing Committee for the Bali Process Workshop involving Senior Immigration Officials from South East Asia and Oceania region. He was also speaker for various Immigration conferences regionally, to address concerns on regional Maritime and Seaport Security as well as Singapore immigration.
Upon leaving the public sector, Masood then joined the world's largest corporate immigration law firm, where he managed several key MNC client accounts and led a team of immigration specialists to provide high-level advisory to corporate clients based in U.K, U.S, and Asia Pacific on Singapore business immigration related enquiries. Throughout his time there, he has successfully assisted both small and large businesses to set up in Singapore in compliance to local regulations. Additionally, Masood was also involved in several dialogue sessions with both private and government organizations such as the various chambers of commerce, industry leaders, Ministry of Manpower (MOM), Immigration & Checkpoints Authority (ICA) etc.
With the vast knowledge and experience accumulated over the years, Masood now heads Immigration@SG LLP as Director and Managing Partner, where he oversees the whole management of the company to ensure its excellence.
Ryhan brings about with him more than 10 years of relevant experience across the Financial, Marketing, Media and Hospitality sectors having been in the employ of major banks and regional advertising agencies. With his firm understanding in handling individuals from various industries and backgrounds, he possesses the ability to understand strategic business needs, operational efficiencies, and meeting critical timelines.
As an individual who values the importance of mentoring younger professionals, in his past role, he was a key member of the team that first implemented the Online Securities Trading application on mobile platforms in Singapore, and also the driving force in spearheading the Young Investor initiative (promoting financial prudence amongst youths in Singapore). As such, he has addressed and guided students from National University of Singapore, Nanyang Technological University, Singapore Management University via conferences and programmes initiated with the institutions.
After leaving the Financial sector, Ryhan spent several years handling immigration work, where he supported various government agencies, statutory boards, foreign embassies on key projects, forging close working relationships along the way. These experiences formed the foundation that enabled Ryhan to thrive in his role at Immigration@SG LLP and moved swiftly up the ranks to Practice Manager. In this role, he oversees the entire Legal team, and personally attends to the cases involving high-net worth individuals and VIP clients. Further, the position involves interacting with compelling individuals from diverse backgrounds including C-Suites and Senior Professionals in providing personalised advisory and guidance on inbound Singapore immigration matters.
With experience in mentoring, it is befitting that as Practice Manager at IASG, Ryhan is responsible for ensuring that the Legal Team is well-trained and polished in their understanding of Singapore immigration policies and procedures. Under his guidance also, the team is adept in handling all manner of inbound immigration work.
Having been predominantly in the Service and Retail Sector for the first half of her career, Elena has spent the last 5 years providing expertise advisory for both Individuals and Corporates looking to immigrate into Singapore. Besides specialization in the Singapore Permanent Residence (PR) scheme, she is also well versed in other immigration matters involving the Immigration and Checkpoints Authority (ICA) and Ministry of Manpower (MOM).
As a Lead Consultant with Immigration@SG LLP (IASG), she currently supervises and manages a team of highly efficient Immigration Consultants to assist clients with all their immigration requirements.
Alfred bring with him close to 5 years Singapore Immigration experience, having served as an Officer with ICA, specifically handling Singapore PR applications as well as related back-end systems. Having handled more than 30,000 applications and interacted with numerous applicants, Alfred has first-hand knowledge of the requirements for PR as well as managing the expectations of both ICA and applicants.
Throughout his years in ICA, he had also accomplished much and was involved in the audit process which contributed to ICA achieving successive ISO certification in 2014 as well as obtaining the Frontline Customer Service certification in 2015. Needless to say, Alfred very adept in immigration policies involving Singapore Citizenship and Singapore Permanent Residence, visit passes and travel visas.
His knowledge and experience remains vital for IASG as he fronts one of our key customer touch points in their Singapore Permanent Residency / Citizenship journey. As a champion of good customer service, Alfred is able to maintain a high degree of professionalism and precision while still establishing a warm and lasting working relationship with individuals at all levels including senior professionals and high net worth individuals.
Teena’s experience handling inbound Singapore immigration matters spans over 6 years, having joined ICA after a stint at the Ministry of Law in 2011. She was singled out for her meticulous approach in handling complex documentation and was tasked to focus on Singapore Permanent Residency and Citizenship matters where she developed a solid understanding of Singapore immigration policies and procedures. This formed the strong foundation for her career as an immigration professional.
As part of her natural progression to learn more, Teena then joined the private sector with one of the world’s leading corporate immigration service provider as an Immigration Consultant. She excelled in her role and in a short span of time was assigned a leadership position handling the documentation work for PR, Citizenship, work passes and relocation advisory.
Teena now serves as a senior and critical member of the IASG team, providing exemplary service assisting clients with their Singapore Permanent Residency and Citizenship applications. As a multi-linguist, she is easily able to connect well with clients from various nationalities making them feel at home in no time at all. In addition, Teena plays a key role in working with the management to remain well-informed and updated on new and upcoming immigration policies.
Zen is a senior member of the Sales Team at Immigration@SG (IASG), due to his wealth of experience in Sales and Business Development since 2005.
He started his career off in a Research position with the prestigious Government of Singapore Investment Corporation before taking up his first Sales position with OSIM International. Finding his niche in connecting with people on the ground level, Zen quickly established himself as a down to earth and amicable personality that clients found easy to relate to.
Truly a heartlander, Zen is a critical member of the team that is well-liked by both colleagues and clients and the results show in the amount of trust he has garnered in growing IASG’s client base. In the 2 years at IASG, Zen’s portfolio of satisfied customers spans across multiple industries for both blue and white collared professionals.
A new addition into IASG family, Kay is a former cabin crew with Singapore Airlines. Her 5 years spent with Singapore’s national carrier has groomed her to provide excellent and gracious customer service built on poise, confidence and warmth.
With a mixed heritage, her ability to converse in multiple languages allows her to connect with various clients easily. She listen carefully to her customers, and relentlessly challenge herself to deliver and exceed expectations.
In her time spent with IASG, Kay has picked up a lot of immigration policy knowledge quickly. Essentially a fast learner, with her positive and driven demeanour, Kay has already established herself with a strong client base in IASG within a short period of time.
Elieen is one of the youngest yet highly experienced consultant at Immigration@SG (IASG). She comes with reasonable Sales & Marketing experience and knowledge, having been in the industry since 2014.
She started her career as an Unsecured Loan Marketing Ambassador at Oversea-Chinese Bank Corporation Limited (OCBC), where she displayed exemplary customer service skills and quality interpersonal skills. With her vast knowledge and good communication skills, she was able to properly analyse her client's situations and needs, allowing her to fulfil and serve her clients' to her fullest capabilities.
After OCBC, she decided to move on to Singapore's Immigration industry to explore this niche market and to leverage on her sales and marketing experience.
As of now, she possesses close to 2 years of Immigration policy knowledge, specializing in Singapore Permanent Residency and Singapore Citizenship applications. With this skill set, Elieen is able to resolve doubts on various client profiles including individual and family applications from various industries and nationalities around the world.
As the first point of customer contact and Administrator of the office, Farrah possesses the unique skillset of keeping the office running smoothly. The role requires a very highly organized, service-oriented, and self-driven individual to effectively coordinate office administrative operations to maximize efficiency and productivity.
With extensive experience in Hospitality and Customer Service, Farrah is comfortable dealing with customers from all walks including Executives and C-Level individuals. As such, her pleasant disposition is key for IASG both externally and internally for cross team coordination.
Sheryl is currently serving as a Client Services Executive with Immigration@SG LLP. With a strong customer service background, she is able to maintain superior client relationships and provide outstanding service and support to clients of all nationalities and professions.
Her highly meticulous nature is integral to the Documents team, who handles multiple client applications at any given time. Although one of the youngest member of the team, Sheryl’s experience in handling documentation for Singapore PR and Citizenship applications is stellar, having successfully amassed a strong critical base of customers in a short period of time.
While embracing the core values of integrity, efficiency and accountability, Sheryl has demonstrated her keen ability to assist clients on their journey to Singapore Permanent Residency and Citizenship by frequently going the extra mile.