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My observations as an Immigration Specialist : Common Challenges My Customers Face When Applying for Singapore PR


 Having been in the service line for more than a decade, empathy towards customers has more or less been ingrained in my DNA as a service professional. As an inbound Singapore Immigration Specialist, I meet customers from all walks of life daily, all yearning to be Singapore PRs, yet time and again, they get frustrated that their application gets rejected.

The top challenges that my clients encounter include:

  • Multiple rejections
  • Not knowing what went wrong in their application, despite submitting all necessary documents stipulated by ICA and adhering to all instructions carefully.
  • Unfamiliar with the process of the new e-PR submission which is proving much tedious compared with the old system
  • No idea where to upload the supporting documents through the new system
  • Knowing the importance of social contribution and social work but no idea where to start and who to approach

If you have applied for Singapore PR before or you are in the process of preparing your application, this will sound familiar to you.

So what should you do? How do you ensure that your application does not go to waste?

Many of my customers, like yourselves, were in this situation as well, and those that took the plunge to engage in a professional, or at least take the time to speak with one, has never looked back. The reviews and testimonials we receive is proof in itself on the level of attention and professionalism we put into each application.

The Singapore PR selection process is not as transparent compared with other countries and this makes it difficult for applicants to understand what the government is looking for in a good PR candidate.

As the subject matter experts in Singapore PR applications, our approach to each case involves using our industry and ex Ministry knowledge to thoroughly understanding each applicant in detail and presenting your documents to ensure that your application receives the proper attention by the approving authorities.

Call me now at +65 6493 1830 or email me at to discuss about your Singapore PR / Citizenship requirements.

Alternatively, you can deposit your details via the Quick Enquiry Form on the bottom of the page or via clicking on the 'Get Your PR Approved' button on the right.


Mei Kay

Author: Mei Kay

A new addition into IASG family, Kay is a former cabin crew with Singapore Airlines. Her 5 years spent with Singapore’s national carrier has groomed her to provide excellent and gracious customer service built on poise, confidence and warmth. With a mixed heritage, her ability to converse in multiple languages allows her to connect with various clients easily. She listen carefully to her customers, and relentlessly challenge herself to deliver and exceed expectations. In her time spent with IASG, Kay has picked up a lot of immigration policy knowledge quickly. Essentially a fast learner, with her positive and driven demeanour, Kay has already established herself with a strong client base in IASG within a short period of time.

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Company Info

Immigration@SG LLP
1 Raffles Place
#37-00, One Raffles Place, Tower 1
Singapore 048616

General Enquiries:
+65 6493 1830

PR & Citizenship Consultation:
+65 6493 1830

Work Pass Enquiries:
+65 6493 1825

Mondays to Fridays, 8.30am to 7pm
Saturdays, Prior arrangements necessary

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